You bought the game on DVD and the box was sealed Download the Origin Client here:, login with the same email you bought the game with and find the game in the My Games tab within the Origin Client to download. If you bought the game on Origin, it's not necessary to register the code anywhere. I'm trying to register my game but it says the serial code is invalid/already usedÄepending on the situation the solution to this may vary. I just want them to reissue a product key that works. What is best for me? I do not want to buy another copy. The 30 days refund/exchange date from Gamestop is already passed, but the extended warranty still applies. I ask EA customer service again and they say that the new code does not even follow the code format! I asked whether this problem would apply for the 90 days warranty from EA, and since the customer service person thought I bought a second handed copy, she said no. After that I typed it in and it did not work. After 2 emails and 1 phone call (international phone calls are very expensive), they gave me a new product key. They also told me that to reflect to the retailers. So I asked EA customer service and they say that the product key is used before 6/17 and is still active. The case even has a "New" sticker on the front. I typed the product key provided in the install manual, but it says that the product key is already used. So when I got home in Taiwan, at around 7/10 I tried to install it, there's a product key. I had bought a copy of the Sims 4 on 6/17 (disc version) for PC, in a Gamestop (SWM Sand Lake Corner Orlando, FL).
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